The HP Workforce Experience Platform Event Management application gives ServiceNow users IT Event information for faster incident resolution. With this integration, companies can synchronize the digital ecosystem they manage through the HP Workforce Experience Platform with ServiceNow.
When an event is detected in the device fleet, the HP Workforce Experience Platform Event Management application automatically opens a ServiceNow ticket and pre-populates it with relevant information.
IT members experience improved operational efficiency by automatically correlating events and reducing the time spent on unnecessary alerts. Additionally, they can streamline incident management and minimize downtime by customizing how data is imported and managed to fit event management needs.
Use the HP Workforce Experience Platform Event Management application for a more efficient digital workplace that boosts employee productivity.
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See HP Workforce Experience Platform Events in the ServiceNow IT Operations Management Event feed
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Standardize event data for consistency and automate the population of information in the incident form for faster incident management
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Automatically correlate events and reduce multiple alerts
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Filter out irrelevant alerts and focus only on significant events
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Streamline setup and deployment with ServiceNow Guided Setup
Platform
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Yokohama Support
Direct Customer/Partner
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Direct Customers – The Tenant Configuration step in the guided setup and Tenant Configuration module in the app have been improved for a more intuitive experience when choosing and managing tenants. The Tenant Configuration module is hidden and you are now automatically connected to your single tenant, making setup faster and simpler.
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Partners – The Tenant Configuration step in the guided setup and the Tenant Configuration module in the app have been improved for a more intuitive experience when choosing and managing customer tenants. You can also update your tenant selections at any time through the Tenant Configuration module outside of the guided setup.
Tenant Lists Custom Table
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The Tenant Configuration task in guided setup and Tenant Configuration module in the app now utilize a custom table to manage tenant selections.
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‘Refresh Tenants’ button available on Tenant Lists table. Upon click tenant(s) will be resynced between HP and ServiceNow. If a tenant is added on HP end this will be pulled via button click. If a tenant is removed on HP end this will be removed from custom table in ServiceNow via click.
Required Plugins: com.glideapp.itom.snac, com.snc.cmdb, com.glide.system_import_sets