Allow admins to automatically import data from a third party Contact Center as a Service (CCaaS) application to facilitate external routing and third party telephony integration.

Import records such as queues, skills, and wrap up codes from a third party into ServiceNow.
Fetch available records and select the ones you would like to import.
Associate one or more service channels to each queue that is imported.
Maintain data consistency between ServiceNow and third party systems. Ensure chats, calls, and cases are routed to the correct agent, and the correct wrap up codes are available when dispositioning an interaction.