Brazil
Content
Accelerate process analysis with a ready-to-use process mining setup designed around best practices. Explore your process performance, uncover inefficiencies, and gain actionable insights faster.
The content pack includes pre-built process mining configurations for:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- Security Incident Response (SIR)
- Field Service Management (FSM)
- Get started quickly with ready-to-use configurations for ITSM, CSM, HRSD, SIR, SPM, and FSM.
- Analyze processes using predefined projects aligned with recommended best practices. Gain immediate visibility into key process performance indicators, bottlenecks, delays, and inefficiencies.
- Reduce setup effort and move from process data to actionable improvement opportunities faster.
- Brings together pre-built process mining configurations for 6 business areas in a central application
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- Security Incident Response (SIR)
- Field Service Management (FSM)
- Auto-installs relevant content pack configuration when related core application exists
Not applicable for this application version. For more information, please see
Application Runtime Policy
Content pack will show process mining data whenever the associated plugin/app is activated.
Customer Service Management (CSM) - com.sn_customerservice plugin
HR Service Delivery (HRSD) - sn_hr_core or sn_hr_lifecycle_ent
Security Incident Response (SIR) - com.snc.security_incident
Strategic Portfolio Management (SPM) - com.snc.sdlc.agile.2.0, com.snc.sdlc.safe, com.snc.financial_planning_pmo
Field Service Management (FSM) - com.snc.work_management