0
10.0.0
Australia, Zurich Patch 7, Zurich Patch 4, Zurich, Yokohama Patch 12, Yokohama Patch 9, Yokohama Patch 6, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 4, Xanadu
Standalone Application
While not all business processes are critical, many of them are and may result in significant financial, reputational, or legal losses if disrupted. Business impact analysis (BIA) is a structured process to prioritize critical business functions and identify key dependencies on IT, facilities, personnel, and other assets.
BIA outcomes include:
- Prioritize an inventory of critical services, processes, applications, third parties, and physical locations.
- Quantify the impact of disruptions to set recovery time objectives (RTO) and recovery point objectives (RPO).
- Create dependency maps to prioritize tasks, develop recovery strategies, and allocate resources
Key features of the Business Impact Analysis application include:
- Business Impact Analysis (BIA) workflow
- Configurable BIA Templates, Impact Categories, Recovery Time Objective, Recovery Point Objective, and Recovery Tier Calculations
- Dependency assessments
- Native integration with ServiceNow CMDB business process and application inventories
- Out-of-the box SLAs to manage due dates and notifications
Localization and breadcrumb fixes in list view.
- Agent Workspace