0
1.0.3
Zurich Patch 5
AI Control Tower - Evaluations is the backend capability that evaluates AI Agentic systems in terms of quality and safety for 3rd party and ServiceNow Agents.
Quality and Safety metric evaluations for ServiceNow and third-party AI agents
Now Assist Evaluations for ServiceNow Agents and Galileo for third-party Agents
- Net-new feature of Evaluations for your AI Agentic systems. Customers will get Quality and Safety scores for their 3rd party and ServiceNow Agents.
- Moved existing Evaluations tab (for Virtual Agent) to the VA asset record details page
- Ability to update your Value's productivity calculation using your quality or safety scores
- Evaluation partners: Now Assist Evaluations for ServiceNow Agents and Galileo for third-party Agents
Plugin Dependencies:
- com.glide.hub.stream_connect.installer
App Dependencies:
- sn_ai_governance (5.1.3)
- sn_ai_disc (2.0.5)
- sn_metric_engine (1.0.8)
- sn_ai_metric_ui (1.0.8)
- sn_telemetry_data (1.1.12)
This app is bundled with 'ai-evaluations-components' (sn_observable_ui) app with version 1.0.1 which provides UI to show evaluations of ServiceNow and third-party AI agents.