Australia, Zurich, Yokohama
Integration
The Service Graph Connector for Rubrik is a scoped application designed to seamlessly integrate Rubrik’s data protection capabilities with the ServiceNow Configuration Management Database (CMDB). This integration allows organizations to synchronize and manage protected workloads, ensuring accurate and up-to-date representation of their IT environments within ServiceNow.
The ServiceNow Service Graph Connector for Rubrik seamlessly integrates Rubrik’s data protection insights into the ServiceNow CMDB.
Core Capabilities:
- Guided setup gets you up and running in minutes
- Import a variety of nodes, clusters, and snappable types from Rubrik on a nightly basis and map to the best practice CMDB classes using ServiceNow's IRE and RTE
- Customizable GraphQL query framework
- Scripted Extension Points provide additional opportunities to customize or override the data mapping
Version 1.4New:
- Azure Virtual Machine Import — Azure virtual machines protected by Rubrik are now imported into the Virtual Machine Instance [cmdb_ci_vm_instance] table
- Azure SQL Database Import — Azure SQL databases protected by Rubrik are now imported into the Cloud Database [cmdb_ci_cloud_database] table.
- Service Graph Connection Generated Automatically — The Service Graph connection and its import objects are now generated automatically when a connection is updated or created during integraiton setup. The separate "Generate imports" guided setup step is deactivated.
Fixes:
- vSphere VM Import Pagination — Restored cursor-based pagination in the vSphere VMs - Additional Details query, so environments with more than 500 VMs import all of their virtual machines again.
- SQL Server Database Import — The SQL instance name is now removed from the Server CI name whether or not Trim FQDN is enabled. With Trim FQDN set to No, the server is named host.domain rather than host.domain\MSSQLSERVER. The SQL instance CI is unaffected.
- vSphere ESX Host Mapping — Updated the host mapping so the source native key uses the vSphere host identifier instead of the previous vCenter references.
- Nutanix VM Import — Corrected the VM ID so it pairs with the ID returned by the snappable connection query.
Version 1.3.1
This release adds support for ServiceNow's Australia release
New:
- Added cross-scope privileges dot-walked tables in the integration.
- Updated read-only fields with granular read only option
Version 1.3 Release
- Cluster Metrics Import — Cluster capacity and storage metrics are now imported from Rubrik and stored in a dedicated Cluster Metrics table. All values are stored in bytes and displayed in human-readable gigabyte format on the cluster record form. The following metrics are included:
- Available Capacity
- Average Daily Growth
- CDP Capacity
- Immutability Overhead
- Ingested Archival Storage
- Ingested Snapshot Storage
- Live Mount Capacity
- Miscellaneous Capacity
- Pending Snapshot Capacity
- Physical Archival Storage
- Physical Snapshot Storage
- Snapshot Capacity
- Total Capacity
- Used Capacity
- vSphere VM Import Updates
- vSphere VM to Virtualization Server Relationship— vSphere Virtual Machine instances now establish a "Runs On" dependency relationship with their parent vCenter (Virtualization Server), improving alignment with horizontal discovery data already present in most customer environments. An IRE data source rule prevents unintended creation of new Virtualization Server records during import.
- vSphere VM Cluster Relationship Type Changed— The relationship between Rubrik Cluster and vSphere Virtual Machine instances has been updated from "Manages::Managed By" to "Protects::Protected By" to better reflect the nature of Rubrik's data protection role.
- EC2 Import Target Table Updated — AWS EC2 instances are now imported into the base VM Instance table (cmdb_ci_vm_instance) instead of the EC2-specific virtual machine table, improving alignment with ServiceNow's CMDB structure.
- Exocompute Clusters Filtered from Import — Exocompute clusters are now excluded from the cluster import by default. Only CDM and Polaris cluster types are imported.
Version 1.2.0 - Minor Release
- Added discovery for the following workload types:
- Nutanix Virtual Machines
- AWS EC2 Virtual Machines
- AWS EBS Volumes
- Relationship Updates
- Updated relationships between imported CIs and SLA Domains from Managed By :: Manages to Protected By :: Protects
- Cluster & Node Import Enhancements
- Added Brik ID mapping to the Rubrik Node class
- Added a direct Cluster Of :: Cluster relationship between Rubrik Cluster and Rubrik Node
- Deactivated mapping to the Cluster Node class for Rubrik Cluster Nodes
- Fixes
- Duplicate CIs appearing for replicated workloads. Updated all searchSnappableConnection GraphQL queries to include the isLocal: true filter to prevent duplicate imports
- Custom Form Views
- Added a new SG-Rubrik Custom View for the following tables:
- Rubrik Cluster
- Rubrik Node
- Added a new SG-Rubrik Custom View for the following tables:
- Documentation Updates
- Updated the Integration Installation Guide to include a detailed breakdown of all CMDB mappings and relationships created by the integration
Version 1.1.1 - Patch Release
Zurich Certification requirements
Not applicable for this application version. For more information, please see
Application Runtime Policy
ServiceNow requirements
- ITOM Discovery License
- ITOM Licensing
- CMDB CI Class Models
- ServiceNow IntegrationHub Action Template - Data Stream
- Centralized Connection and Credential
- Integration Commons for CMDB
Rubrik requirements
- Rubrik RSC
- CDM 9.x