Accommodation Request depicts the journey of supporting an employee when they are in need of a reasonable ADA accommodation. The journey starts when the employee requests accommodation or someone requests on their behalf. The journey involves the evaluation, approval, and coordination of the accommodation. Feedback is requested at the end for continuous process improvement.
The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases, while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”
Release Notes
Please note that version 2.0.1 of this Experience Pack has been updated to work with Vancouver from the pack released with San Diego.
These update sets contain knowledge templates and a Lifecycle Event modelled after common implementation practices.
Included content:
Lifecycle Event consisting of 6 Activity Sets and:
- 19 Activities
- 1 Checklist
- 1 HR Service (OOB with Rome)
- 6 Mark When Complete
- 3 Take Survey task
- 6 Knowledge Articles
This experience pack will no longer be updated beyond the Vancouver family release. Follow this Community post link to learn more about what new resources are available, click here.
You must be licensed for HRSD Enterprise Onboarding and Transitions to install and apply this Employee Experience Pack. If you get an error message when installing, you may not be entitled to this functionality. Please check with your account team for your specific HRSD product entitlements.
ServiceNow Partners: If you are having trouble downloading from the ServiceNow Store for demonstration purposes, please visit the ServiceNow Partner Demo Success Knowledge Base (https://bit.ly/3JZUedw) to download this EX Pack for your Partner Demo instance.