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1.1.2
Yokohama, Xanadu, Washington DC, Vancouver
IdentityFlow for ServiceNow streamlines identity verification (IDV) within your service desk, empowering your organization to verify the true identities of customers, employees, and partners—essential for building trust online while protecting against social engineering, phishing, account takeover attacks, fraud, and data breaches.
Verify User Identity - Deploy advanced biometrics, liveness detection, and document proofing to enforce high-fidelity identity verification for service desk users. Stop social engineering attacks, account takeovers, and fraud before they enter your system.
Accelerate Agent Performance - Enable automated self-verification workflows that validate users without agent intervention. Remove complexity and pressure from agents, allowing them to focus on delivering exceptional customer service.
Customize Your Workflows - Integrate identity verification into any incident or request workflow. Configure triggers and automation logic to align with your specific business objectives.
Create Seamless Experiences - Deliver fast, frictionless verification that’s easy to manage and reuse across your organization.
Active IdRamp account is required to processes IDV requests.
- Configurable Verification: Allows customization to suit different verification needs.
- Automatic & Manual Modes: Flexibility to trigger verifications either automatically or manually.
- Post-Verification Actions: Enables setting record values upon successful verification completion.
- Status Tracking: User-friendly interface to monitor the verification status with ease.
- Visibility Groups: Specify groups whose members will be able to see the button to create verification requests in manual mode.
- Service Operations Workspace: The manual mode button is available in the Service Operations Workspace.
- Confirmation Diaog: Review and change if needed User Verification Details prior Verification triggering
- Verification Status: Added visibility of the verification status on verification requests.
- Group Requests by UserID: Verification requests could be grouped by UserID for easier tracking and management.
- Custom Communication Channel Selection: Users can now choose between custom Email and Phone fields for communication.
- Masked Communication Details for Agents: A confirmation dialog now could mask communication details when viewed by agents (if configured in configuration record)
- User Attributes Mapping: User attributes received after verification can now could be mapped to corresponding data record fields. Attributes and values are displayed under Verification Request Related List. Mapping is available in corresponding Config record.
- Toggle Work Notes for Verification Requests: Disable/Enable Verification Request creation work notes
- Multiple Setting Profiles: Support for multiple setting profiles, allowing each config to use distinct connection settings.
- ServiceNow Platform