Brazil, Australia Patch 3, Australia, Zurich Patch 7, Zurich, Yokohama
Standalone Application
Recommended Actions for Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in the contextual side panel without the need for admin configuration.
- Case context record is provided with the application.
- Show recommended actions for a case record in the CSM Configurable Workspace without any additional setup.
Fixed
- Improved support for multiple contexts in CRM use cases by fixing related issues.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins and products:
- Recommended Actions application