Make Your Enterprise Data Human—and Actionable.
YouDesign is your visual teamspace to design, plan, and execute transformation—natively on ServiceNow.
Unlike whiteboards or static diagrams, every element in YouDesign is connected to live ServiceNow data. That means what you sketch isn’t just a drawing—it’s real. It’s part of your architecture, your portfolio, your strategy. You can analyze it, approve it, track it, and bring it to life.
YouDesign replaces traditional ServiceNow list views, form views, reports, and dashboards with a single, intuitive board where users can explore data, add context, make decisions, and take action, all in one place. Everything happens right inside YouDesign: create models, comment, present, and even kick off workflows, without ever leaving the canvas. It’s a completely new way to work in ServiceNow—more visual, more collaborative, and instantly understandable for everyone.
Who is YouDesign for?
YouDesign is built for anyone involved in shaping change across the enterprise—not just architects.
- Enterprise & Solution Architects – to design, govern, and communicate architecture
- Business & Strategy Leaders – to translate goals into executable plans
- Customer Experience & Innovation Teams – to design journeys, personas, and value streams
- Transformation Managers & PMOs – to plan and steer change initiatives
- Risk, Compliance & Governance Roles – to visualize policies, data flows, and dependencies
- Application & Portfolio Owners – to rationalize systems and optimize investments
What Makes YouDesign Different?
Unlike tools like Miro®, Visio®, Lucidchart®, draw.io®, or Sparx®, YouDesign goes beyond static visuals. Every object on the canvas is tied to live ServiceNow data—structured, versioned, and ready for action.
- Live ServiceNow Data
No exports, no syncing, no placeholders. What you see is what you act on. - No More List Views or Static Dashboards
Say goodbye to traditional forms and reports. YouDesign turns complexity into visual clarity—so business and IT users can work from the same canvas. - Everyone Can Contribute
Designed for both experts and non-experts, YouDesign makes enterprise data human—so anyone can engage, decide, and drive change. - 100% Built on Now®
Runs securely inside your existing ServiceNow environment—leveraging native platform controls, ACLs, and compliance frameworks. No integrations. No workarounds. Fully upgrade-safe.
Ready to Take YouDesign to the Next Level?
Unlock the UPMX Extension Pack to activate the market’s most advanced enterprise metamodel—extending ServiceNow’s CSDM with full architecture governance, lifecycle tracking, and the ins-pi Transformation Framework, featuring 150+ real-world use cases, including:
- Artificial Intelligence Portfolio Management (AiPM)
- Capability-Based Planning & Value Stream Modeling
- Application Rationalization (APM incl. TIME analysis)
- Customer Journey & Persona Mapping
- ESG, Risk & Compliance Visualization
- Data Governance & Lifecycle Management
- Innovation & Technology Portfolio Planning
- Full Enterprise Architecture Management (EAM)
YouDesign Your Transformation
Infinite Boards
Break free from static modeling. YouDesign gives you an infinite visual canvas to bring everything together—diagrams, dashboards, notes, data, images, and tasks—all in one place. It’s your central hub for planning, designing, and executing transformation.
Current State Modeling
What you see is always up to date. YouDesign syncs live with ServiceNow, giving you a real-time view of your enterprise. No refreshes. No manual exports. Just one living model, directly connected to your architecture, applications, and services.
Future State Planning
Plan what’s next—without touching production data. Overlay future-state designs, model what-if scenarios, and safely explore changes before publishing. Perfect for roadmaps, capability evolution, and transformation planning.
Interactive Visualizations
Make complexity simple. Explore your data through interactive visualizations like Context Map, Hierarchy Map, Lifecycle Roadmap, Kanban, and List View. These views help you track structure, flow, and progress—backed by real-time data.
Templates (Global, Teamspace & Personal)
Start fast with ready-to-use templates for strategy, planning, and collaboration—including Business Model Canvas, SWOT, PESTLE, OKR, Lean Canvas, and more. YouDesign supports global templates for standardization, teamspace templates for domain-specific use, and personal templates for individual workflows. Whether you’re brainstorming, aligning stakeholders, or launching a new initiative—you’re never starting from scratch.
HOP (Hop Through Relationships)
Explore your data like never before. The HOP feature lets you visually navigate connected elements across multiple levels—right on your board. Click the rabbit icon to expand relationships up to 5 hops deep, choose specific tables and links, and instantly visualize how everything is connected. With real-time loading and a non-blocking UI, HOP brings hidden dependencies and deep insights to light to track your data-lineage.
Realtime Indicators
See your data come to life. Set up visual indicators for metrics like cost, risk, value, and lifecycle status. Shapes light up with real-time insights, helping you make confident decisions, even in live sessions or boardroom reviews.
Live Data Editing
Work directly with real ServiceNow data—no list views, forms, or external tools. YouDesign’s Data Hub and Data Panel lets you view and update records right from the canvas while maintaining governance and data integrity.
Teamspaces
Support federated teams with tailored environments. With Teamspaces, you can define access, shapes, boards, and views by role or domain—whether for architects, risk managers, business owners, or CX teams.
Real-Time Collaboration (Experimental Mode)
Co-edit boards, comment in context, and watch ideas come to life with secure, real-time collaboration. Built entirely within ServiceNow—no need for third-party tools or sync hacks.
Presentation Mode
Presentation Mode turns any board into a read-only, interactive experience, perfect for workshops, stakeholder reviews, or executive briefings. Invite others to explore content, drill into diagrams, and navigate across frames. It’s the ideal way to share complex information for consumption, alignment, approval, or decision-making, all while keeping your models secure and intact.
Modern User Interface
YouDesign replaces the traditional ServiceNow UI with a completely modern visual experience—no list views, no form clutter. Navigate, create, and present with minimal clicks and zero friction. Whether you’re modeling, reviewing, or collaborating, everything happens inside a sleek, intuitive interface.
High Performance & Security
YouDesign runs entirely within your own ServiceNow instance—not on a separate platform. That means no external data exchange, no integrations, and no duplication. It leverages ServiceNow’s enterprise-grade cloud infrastructure and secure data centers, ensuring high availability, compliance, and performance by design.
100% native. Upgrade-safe. Your platform. Your data. Always secure.
- Assigning DataHub Elements to Shape: Enables changing the table or element association to a specific shape on the canvas.
- Realtime Indicator Text Readability: Ensures that text remains readable at all times, enhancing the user experience when visualizing indicators.
- Re-login Functionality: Seamlessly re-authenticate when the user session expires, providing the ability to log in again without losing progress.
- Realtime Collaboration (Experimental): Introducing the first iteration of real-time collaboration. This feature can be enabled in Global Settings as an experimental option.
- Generate & Attach Board Preview: Automatically generates a preview image of the board and attaches it to a specific record.
- AvoidNodes Option for Relationship Type: Adds the ability to switch relationship types while avoiding node interference.
- New Container & Group Shapes: Expands shape options for better structural representation and grouping on the canvas.
- Reset Style for Shapes: Enables shape styles to be reset to their default settings for quick adjustments.
- Border for Text Shapes: Adds a border to text shapes for enhanced visibility and separation.
- Visualization:
- Unified naming conventions during export.
- Hierarchy Map:
- Added alphanumeric sorting for better content organization.
- Introduced styling options for greater customization.
- Improved content alignment when indicators are present.
- Redirection:
- Clearer messages for restricted access when trying to open boards in presenter or editor mode.
- Automatic redirection to the home page with a message when attempting to access a non-existing board.
- Frame:
- Removed size restrictions when increasing frame dimensions and set a minimum size.
- Enhanced usability of resizing circles when zoom level is low.
- Improved arrow usability on frame sides for resizing.
- Homepage:
- New folders are created at the bottom when a similar name already exists.
- Optimized loading requests when using the filter dialog.
- Enhanced Visibility:
- Improved visibility of selected objects when zoomed out.
- Clearer background and border options in the toolbar when selecting shapes or relationships.
- Performance Enhancements:
- Faster application loading time.
- Reduced response time for applying templates.
- Enhanced Accessibility:
- Added new possibility to use links when selecting shapes in the toolbar.
- Improved toolbar positioning when selecting shapes and relationships.
- Notifications:
- Added notification messages when enabling or disabling features using shortcuts.
- Improved Relationship Handling:
- Optimized relationship path persistence during mode switching and page reloads.
- Default relationship type switched from "AvoidNodes" to "Orthogonal" for improved performance.
- Frame:
- Fixed missing resize handles when zoomed out.
- Corrected disappearing frame after pasting content into the label.
- Visualization:
- Hierarchy Map: Fixed overlapping nodes and slider issues after deleting content.
- Kanban Board:
- Resolved item displacement and container overflow issues.
- Fixed label editing issue after deletion.
- Prevented items from being stuck between lanes.
- Removed the possibility of dropping elements outside of lanes.
- Resolved issues with data hub element drops and nested Kanban boards.
- Homepage:
- Resolved issues where owners could not view items in the left panel.
- Fixed problems with folder opening and board path display when filters are applied.
- Restricted renaming of teamspaces, folders, or boards to prevent empty names.
- Fixed accessibility issues when users with viewer access attempt to open a board with assigned scopes.
- Fixed issues where admin users could not share boards with Teamspace Admins.
- Removed unnecessary scrollbars when creating templates.
- Disabled saving templates with only relationships.
- Corrected behavior of link popups during presentation mode.
- Corrected issues with duplicated shapes overlapping the original after undo.
- Improved alignment of arrow icons and fixed inverted AWS shapes.
- Resolved issues where changing shape colors was ineffective.
- Corrected issues with border thickness not persisting after reopening boards.
Minimum ServiceNow installation. No other plugins or ServiceNow modules are required!