UPtime is DXC’s approach to providing fully integrated and automated Modern Workplace services to its customers and to increasing the overall value of Modern Workplace services by combining Automation, Analytics, and Intelligence. The UPtime Engagement Platform brings together the set of interactive technologies which we configure to run our managed services.
At its core is the functionality to allow employees to request new technology, manage their existing technology, and get the support that enables them to be more productive. The ease of access to, and communication with IT, the quality of the offered self-service and self-help capabilities considering their consumer-world equivalents.
The main elements comprising UPtime(TM) are:
· A browser-based client application (Experience Gateway) with which end users interact. This is not part of the scoped app, it runs in the cloud.
· A suite of integrations to provide requests, workflow, and experience measurement. This scoped app provides the integration with customer instances of ServiceNow so we can be part of the platform of platforms.
The application provides a number of APIs that allow us to consume and create data inside ServiceNow (Knowledge, Incidents, Requests, Assets, Cis, Users).
When DXC provides its Modern Workplace Managed services we need to provide knowledge and services to the users to support them. This needs to be accessible in ServiceNow but also alongside where they consume and request the offering.
UPtime is DXC’s approach to providing fully integrated and automated Modern Workplace services to its customers and to increasing the overall value of Modern Workplace services by combining Automation, Analytics, and Intelligence. The UPtime Engagement Platform brings together the set of interactive technologies which we configure to run our managed services.
At its core is the functionality to allow employees to request new technology, manage their existing technology, and get the support that enables them to be more productive. The ease of access to, and communication with IT, the quality of the offered self-service and self-help capabilities considering their consumer-world equivalents.
The main elements comprising UPtime are:
· A browser-based client application (Experience Gateway) with which end users interact. This is not part of the scoped app, it runs in the cloud.
· A suite of integrations to provide requests, workflow, and experience measurement. This scoped app provides the integration with customer instances of ServiceNow so we can be part of the platform of platforms.
The application provides a number of APIs that allow us to consume and create data inside ServiceNow (Knowledge, Incidents, Assets, Cis, Users).
When DXC provides its Modern Workplace Managed services we need to provide knowledge to the users to support them. This needs to be accessible in ServiceNow but also alongside where they consume and request the offering.
• Addition of new Device Management Catalog item for virtual desktop or app requests.
• Update to PC Lifecycle request with additional new variables where Request Type is New Device or Request Type is PC Return
• Adding values to the cmdb_contract_product_model table.
• Addition of field called Delivery Date and Ownership model to x_fru_uptime_uptime_asset.
• PC Lifecycle catalog task updates for Name variable to editable, Read only field Add device to Stock and Visibility of Stage set to yes in Scoped App.
Core ITSM is required (Incident, Knowledge)
ServiceNow Knowledge API
Decision Tables
Domain Separation supported with 4.x versions