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12.1.1
Yokohama, Xanadu, Washington DC, Vancouver Patch 2
Public Sector Digital Services (PSDS) is the trusted platform for digital government and is designed to help governments improve customer experiences, unify processes and teams, and innovate at any speed.
The purpose-built foundation of data models, workflows, and experiences enables agencies to scale the delivery of services by building new applications in weeks, rather than months. The product provides a standard architecture for provisioning a variety of government services—such as social assistance programs, service requests, licensing/permitting, and so on—with a government data model that supports case types and agency services provided to constituents or their businesses. The application also offers tailored experiences for agents to perform work and for constituents to initiate and manage requests for services.
Utilize pre-packaged applications that deliver critical end-to-end workflows:
- Social Benefits Playbook
- License & Permit Playbook
- Information Request Playbook
- Service Request Playbook
With PSDS, government agencies can:
- Provide convenient and accessible self-service options
- Scale service delivery by improving agent productivity
- Empower agencies to work together to seamlessly deliver services
- Innovate, augment, and streamline process quickly
- Government data model and case types.
- Government portal that supports individual constituents, businesses and inter-agency requestors with self-service through registration, service catalog, cases, customer information, knowledge, and notifications.
- Government agent experience: agent workspace, constituent creation and lookup, 360 degree view of constituent activity, case type and workflow views.
- Government playbook experience: provides a tailored user experience for uploading & verifying documents, signing & submitting applications, and scheduling appointments.
- New
- Added features to support the new Grants Management Playbook.
- Added support for the newly added Service Applicant Program Management plugin, which is a comprehensive application that aids in the setup and configuration of applicant programs.
- Required plugins and products
- Customer Service (com.sn_customerservice)
- Dependencies
- Consumer Service Portal (com.glide.service-portal.consumer-portal)
- Store App Dependency
- UI Components for Customer Portals (sn_ciwf_ui_cmpnt)
- Agency Support Model (com.sn_agency_support_model)
- Customer Service Install Base Management (com.snc.install_base)
- Customer Service Case Types (com.snc.csm_case_types)
- Signature Pad (com.snc.signaturepad)