Adds the Click & Collect feature to your ServiceNow Service Portal
The Velocity Smart Collect™ functionalities seamlessly integrate to your existing Service Request Management processes and workflows without disrupting any predefined approval flows, assignment and routing rules, SLAs, etc.
Users can request pre-stocked peripherals and high-value equipment available from your Velocity Smart Lockers™ and Velocity Smart Vending™ devices
Users can see stock availability and select the nearest collection locatio
Existing requests for equipment raised for traditional fulfilment can instead be channeled through a Velocity Smart Locker™ with as little as three clicks
Users receive a secure e-mail confirmation with BARCODE code and collection location
Users simply use the BARCODE to collect their requested items
Equipment availability and status are auto updated into the ServiceNow DB
Supports multiple authentication options – QR Code, RFID, etc.
Asset Management and Support teams can use ServiceNow to

Get notifications for restocking of Velocity Smart Devices and Stockrooms
Restock Velocity Smart Lockers™ and Velocity Smart Vending™ devices, check on device status and report on usage
Usе standard dashboards and reporting and create their own custom reports and dashboards
Remotely assist clients by creating Smart Locker and Vending requests on their behalf

Velocity’s advanced monitoring framework provides real-time device availability and downtime alerts
Integration to Google Maps Services
Certified to support Domain Separation
Quarantine mode for enabling strict sanitization protocols for locker items – developed specifically for COVID-19 response and similar scenarios

Supported processes:

Order – Allows users to order assets, receive e-mails with BARCODE and location and collect the assets from lockers and vending machines located near their geographical location
Return – Allows users to return assets they have already collected (or otherwise own) and store them into lockers located near their geographical location
Restock Process – Allows the Customer Asset Managers and On-Site Support Agents to pre-stock assets in lockers. The assets are then available for ordering via the order or borrow processes. Personalised stocking allows the stocking of assets that have pre-determined recipients
Borrow & Return – Allows users to Borrow devices from Velocity Smart Lockers™, set a loan period and return borrowed devices. The application sends configurable email notifications to remind users to return their borrowed devices and automatically keeps track of asset ownership and due dates
On-Behalf-of features – enables requests to be raised on behalf of end-users by Support agents
Incident break/fix – allows service desk agents to remotely assist end-users through the entire lifecycle of a break/fix scenario – the drop off of malfunctioning equipment, borrowing of temporary replacements, fix and return of original equipment to end-users or its decommissioning
Vending registration and vending stock information – the application allows users to follow a customizable registration process to gain access to the Velocity Smart Vending™ devices, keeps track of user vending transactions for reporting and cross-charging purposes and enforces customer-defined vending limits. Vending limits are flexibly set on maximum number of items per period, maximum budget spend per period or both. Users are able to check the current device stock prior to visiting a Velocity Smart Vending™ device to find out if the necessary item is available
Parcel drop-off and pick-up – the application supports advanced package exchange use cases such as inbound and outbound parcel flows, use of carrier-defined barcode, fully-audited parcel delivery tracking, carrier-managed and direct user-to-user parcel exchange via Velocity Smart Lockers™