0
2.3.1
Yokohama, Xanadu, Washington DC Patch 2, Washington DC, Vancouver Patch 6
ITSM Agent Workspace has been deprecated, and is no longer supported by ServiceNow.
This utility allows an administrator to easily migrate common configurations and customizations made for ITSM Agent Workspace to Service Operations Workspace.
Migrate common configuration and customizations applied in ITSM Agent Workspace to Service Operations Workspace.
The administrator can choose how to migrate:
- Partial migration - Migrate few features and return anytime to migrate the remaining features
- Complete migration - Migrate all features at once
Note: Once a feature has been migrated, it cannot be migrated again.
- New
- Support for migrating ITSM child task tables
- Prereq action to make an update set the current update set
- Ability to remove ITSM Agent Workspace from the left navigation
- Changed
- Fixed
- Remove
Required applications:
- ITSM Agent Workspace
- Service Operations Workspace