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2.0.1
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow® Performance Analytics Content Pack for Service Portal allows administrators to monitor the traffic across all portals. Administrators and service delivery executives can use visitor and view metrics to improve the portal experience, increase satisfaction, and drive adoption.
This content pack is available to customers with any form of Performance Analytics entitlement.
- This content pack provides an advanced dashboard, called Service Portal Usage, using ServiceNow's Performance Analytics and Reporting tools.
- Administrators and service delivery executives can use the Service Portal Usage dashboard to identify how many users have visited the Service Portal, what pages on the portal are most viewed, how many searches where made, average click through-rate, average click rank and number of users who searched.
Initial Release
Roles required:
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To view and edit the dashboard, admin or sp_admin
- To view the dashboard, pa_viewer