0
1.1.2
Zurich, Yokohama, Xanadu
The Dispute Content Pack for US Regulations application is designed to support monitoring dispute cases effectively and take necessary actions. This application provides SLA definitions pertaining to Regulation E (Reg E) and Regulation Z (Reg Z), and the ability to track the dispute cases during life cycle.
- Provides SLA definitions for dispute management application
- Provides landing page metrics to track dispute cases that are under risk or breached
- Fixed
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- REG E SLA Timing Accuracy - Fixed an issue where Regulation E SLAs were not being calculated correctly for Provisional Credit tasks. The condition was corrected to use cardDisputeTransaction.parent_case instead of just parent_case, ensuring proper SLA tracking. Additionally, retroactive start was enabled on the created field for card dispute transactions, ensuring accurate timing calculations.
- Permissions and roles:
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- System administrator (admin) role is needed for the installation