26
1.2.1
Xanadu, Washington DC, Vancouver
Optimize and consolidate the various processes associated with your facility’s security using Safe Haven. Safe Haven allows physical security departments to maintain records, write security reports, dispatch security officers, and manage employee shift schedules within a single application, all while providing a user-friendly interface for security department employees as well as the facility’s non-security staff members. This application is intended to be used by ServiceNow customers to improve and maintain the physical security of their organization’s facilities.
- Staff Portal - Allows non-security staff members to create and submit requests from their desktop or mobile device
- Call Handling - Reduce the time needed to carry out security procedures, eliminate the need for multiple communication channels, and provide real-time status updates during the call handling process
- Improve Data Creation and Maintenance - Create, store, and share records in a timely manner while reducing the time spent on logging information and limiting data access to the appropriate personnel
- Analytics and Reporting – Provides a customizable analytics dashboard for reporting historical and current data pertaining to calls and timekeeping, allowing users to assess the security of their facility and measure the performance of their security department employees
- Timeclock - Allows customers to optimize their physical security procedures while managing their security department’s time clock all within a single application with the following features:
- Employee Shift Scheduling - Supervisors can use the Time Clock functionality to schedule shifts for employees
- Clock In/Out - All employees can clock in and out of scheduled and unscheduled shifts
- PTO Requests - Employees can create PTO requests that are subject to approval by a supervisor
- Shift Swap Requests - Employees can create requests to swap shifts with other employees
- Item Tracker - Allows dispatchers, supervisors, and site supervisors to create and edit trackers, while also allowing officers to add, remove, or edit records on a tracker
- Briefing Generator - Provides dispatchers, supervisors, and site supervisors with the ability to manage briefing templates and generate briefings from a template with a single click
Safe Haven v1.2.0 new features:
- Briefing Generator
- Create and manage Briefing Templates
- Use Briefing Templates to generate daily briefings that auto populate with relavent information from the previous shift
- Save Generated briefings as pdfs to print out or store on the local system
- Tracker Studio
- Create and manage Trackers for custom data management
- View and manage Tracker Items from the Trackers tab
- Enhanced Analytics
- Improved the analytics to load faster and give you more options to organize and view system data
- WSD Integration
- Added integration with the WSD plugin to allow for a map view and security reservations
ServiceNow Platform