Brazil, Australia, Zurich, Yokohama
Standalone Application
ServiceNow® Playbooks for Field Service Management enable organizations to capture step-bystep guidance in the form of playbooks for field service teams. This application helps ensure tasks are completed with the correct and standardized process using an easy-to-follow playbook for service providers.
Enables creation of playbooks for Field Service Management processes.
- Fixed the issue where "View playbooks" button is not displayed on work order task cards
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins and products
· Field service management (com.snc.work_management)
· Playbook Experience (sn_playbook_exp : 28.0.6)