Brazil, Australia, Zurich, Yokohama Patch 8, Yokohama Patch 4
Standalone Application
CMDB success advisor improves CMDB health by aligning data‑quality efforts to the business outcomes that matter most.
It enables a focused, outcome‑driven approach—helping administrators define scope, track health with tailored metrics, and resolve issues through guided recommendations.
Designed for continuous improvement, the advisor simplifies root‑cause analysis and remediation to maintain reliable, trusted CMDB data that evolves with business needs.
- Outcome‑based CMDB guidance aligned to business priorities
- Prebuilt dashboards with targeted health metrics for supported use cases*
- Guided and automated remediation for targeted CMDB data issues and governance‑related settings
- Recommended integrations (Discovery patterns and Service Graph Connectors) for accurate data ingestion
- Administrator‑friendly experience with no deep CMDB expertise required
*Supported business outcomes include:
-
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Data Foundations
Fixed:
- The Virtual CIs on hosts without cluster relationships chart on the SAM advisor dashboard didn't drill down when only one virtualization technology was in scope.
- The CI install status vs. asset state KPI trend chart on the HAM advisor dashboard didn't display after you drilled down from the KPI.
- The ServiceNow Otto panel took 10 to 15 seconds to open after you selected Ask Otto on the Data Foundations advisor dashboard.
Not applicable for this application version. For more information, please see
Application Runtime Policy
- Required plugins and products
- CMDB Workspace application (sn_cmdb_ws)
- SGC Central application (sn_sgc_central)
- Hardware Asset Management application (sn_hamp)* to be entitled for accessing "CMDB success advisor for HAM"
- Software Asset Management application (sn_itam_samp)* to be installed for accessing "CMDB success advisor for SAM"