The AWS IoT SiteWise Integration for ServiceNow enables seamless ingestion of anomaly data from AWS IoT SiteWise into the ServiceNow platform, enhancing operational efficiency and proactive incident management. This integration leverages AWS Lambda to transfer anomaly data from AWS IoT SiteWise to ServiceNow, where it is processed through the IH ETL system. The solution automatically generates events, alerts, and OT incidents, enabling faster response times and minimizing downtime.
By combining AWS's scalable IoT infrastructure with ServiceNow's intelligent workflow automation, this integration empowers organizations to optimize asset performance, improve service quality, and drive digital transformation.
Key Features:
- Automatic event creation from detected anomalies
- Real-time alert generation for immediate issue awareness
- OT incident creation to ensure prompt issue resolution
- Seamless data transfer via AWS Lambda
- Full support for ServiceNow Operational Technology and Event Management modules
This integration is designed to enhance customer service by enabling proactive actions, preventing disruptions, and fostering a more agile and resilient operational environment.
Key Features of IoT SiteWise Connector
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Automated Event Creation: Instantly generates events in ServiceNow when anomalies are detected in AWS IoT SiteWise, enabling proactive issue resolution.
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Real-Time Alerting: Triggers real-time alerts to notify relevant teams of detected anomalies, ensuring swift response and minimizing downtime.
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OT Incident Management: Automatically creates Operational Technology (OT) incidents in ServiceNow, allowing structured incident tracking and resolution.
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Seamless AWS Integration: Uses AWS Lambda to transfer IoT anomaly data from AWS IoT SiteWise to ServiceNow, ensuring smooth and reliable data flow.
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Enhanced Visibility & Monitoring: Provides centralized monitoring of IoT anomalies within ServiceNow, improving operational insights and decision-making.
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Scalability & Extensibility: Supports scalable integration with AWS infrastructure, allowing customization and expansion based on customer needs.
Store app by the OT team for customers requiring to integrate anomaly data from AWS IoT SiteWise via AWS Lambda into ServiceNow.
Integration with AWS IoT SiteWise for OT use case, designed for customers requiring to integrate anomaly data coming from AWS IoT SiteWise via AWS Lambda to ServiceNow.