Brazil, Australia Patch 1
Generative AI
SOM - Advanced delivers autonomous AI agents and agentic workflows purpose-built for sales and order management. Designed for sales development teams managing high-volume pipelines, this solution accelerates lead engagement, automates routine outreach, and streamlines appointment scheduling, freeing sellers to focus on higher-value activity.
Built on the ServiceNow AI Platform and extending CPQ - Advanced, SOM - Advanced includes prebuilt SDR AI agents for lead nurturing, inbound email handling, appointment management, lead outreach, and lead disinterest detection, driving faster pipeline progression and more consistent sales execution.
- Help nurture new leads agentic workflow: Autonomously progress new leads through nurture sequences to accelerate pipeline development.
- Appointment management AI agent: Automate meeting scheduling and follow-up for sales development representatives.
- Inbound email AI agent: Triage and respond to inbound sales emails autonomously.
- Lead outreach AI agent: Execute personalized outreach to prospects at scale.
- Lead disinterest AI agent: Identify and appropriately manage leads showing disengagement signals.
Initial release:
- Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
- Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
- Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
- Execute personalized outreach to prospects at scale using the lead outreach AI agent.
- Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins and dependencies:
- Now Assist for Platform Advanced (com.sn.ai.platform.advanced)
- CPQ - Advanced (com.sn_ai_cpq_adv)