Tenjin is your multi-experience self-service gateway for customer resolutions. Deflect ServiceDesk tickets, automate repeatable interactions and tasks. Tenjin will handle it all and free your finite human resources to focus on other higher-value tasks.
With plug and play integration with your ServiceNow ITSM, Tenjin empowers you to create and assign Virtual Support Agents, without any coding, to help end-users gain immediate access to resolutions to help them remain productive:
- Access to federated knowledge sources including ServiceNow, QnA and documents
- Provide self-service, 24x7, no need to wait for agents for support
- Leverage existing record producers, workflows, catalog items & KMB
- Increase ticket deflection and increase agent efficiency
- Avoid conversational deadends with Live Agent handoff to ServiceNow VSA, Connect Chat and other 3rd party tools
Tenjin uniquely blends Conversational AI with its ease of use administration to enable the continual improvement of NLU models. This approach further improves self-help hit rates and deflects even more tickets.
Tenjin supports multi-experience initiatives with Microsoft Teams and embeddable web chat clients amongst its deployment options.
An end user of the Tenjin virtual assistant can:
- Get a list and view the details of their incidents
- Add and view incident comments Create a new record, from a selection of record producers
- Be notified when one of their incidents has been updated
- Search Imported knowledgebases
The ServiceNow Tenjin admin user can:
- Configure and test the connection of a Tenjin assistant
- Export record producers to Tenjin
- Export knowledgebases to Tenjin
For ease of installation, this release adds custom ACLs on the tables that Tenjin requires access to.
None