In today's world of expanding threats and tightening data privacy regulations, senior executives hold a responsibility that extends far beyond simply “responding” to incidents involving regulated personal data. It is now essential to strategically weigh the associated business risks when making appropriate notification decisions, while also balancing legal expenses and resource constraints.
The RadarFirst for IT Service Management application connects IT teams to privacy teams, allowing faster response and resolution times for incidents that involve the loss of personal information. IT teams can quickly escalate incidents to the privacy team using RadarFirst for assessment in accordance with both regulatory and third-party notification obligations.
- Adds a “Privacy” tab on the incident view in Incident Management
- Enables the automatic creation of a privacy incident in Radar populated with the relevant information from an IT incident
- Allows notes to be bi-directionally shared between ServiceNow and Radar
- Synchronizes incident data between ServiceNow and Radar including incident status
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Adds the ability to map data from the ServiceNow incident to a Radar incident when it is created
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Adds the ability to send an attachment in ServiceNow to Radar
- ServiceNow IT Service Management, Incident Management module
- Radar Connector for ServiceNow application