The Mobile Asset Manager for DaaS optimizes the management of mobile devices throughout their entire lifecycle. Companies using Device-as-a-Service (DaaS) benefit from a centralized platform for controlling their mobile assets.
The app integrates seamlessly into ServiceNow, enabling contract management — from booking to termination and revocation. It also supports Telekom collaboration and the migration of TKD-Services into ServiceNow.
From administrator to user level, the app offers comprehensive functionalities, including task assignment and transmission.
The solution is designed for IT administrators and procurement teams already using ServiceNow, looking to natively enhance their asset management capabilities.
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Full Contract Management: Order, pause, terminate, and modify mobile contracts.
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Complete Hardware Lifecycle: Order, return, upgrade, repair, and report lost devices.
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Advanced SIM Services: Easily add, remove, and replace physical SIMs and eSIMs.
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Unified User Experience: Access all features directly in the Employee Center & Service Portal.
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Simple & Automated: Guided setup for admins and auto-populated forms for users.
Automated emails are now sent to the Requester user when:
- Request is submitted
- Request is approved
- Request is rejected (includes rejection comments)
- Request is successfully fulfilled (includes response details)
- Request fulfillment fails (includes error details)
Approval Notifications
- Managers and Cost Center Managers receive approval requests containing all submitted catalog variables.
- Enables informed approval decisions directly from the email.
Notification Configuration
- New set of Properties allow administrators to enable or disable individual notification types without code changes.
This enhancement improves communication, transparency, and user experience by delivering branded, configurable, and data-rich notifications throughout the request lifecycle while providing full support for approval workflows, and integration responses.
There are no additional plugins required to install the Application and make it workable.
The Application uses the Requested Item [sc_req_item] and Approval [sysapproval_approver] tables.
Other Requirements:To use the features, a contract with Deutsche Telekom and TKD Solutions GmbH is currently required.