2
1.0.0
Xanadu Patch 4
Manually structuring knowledge articles and catalog requests into a well-organized taxonomy can be a time-consuming and tedious process. Agents must analyze thousands of articles, categorize them under the correct knowledge bases, and ensure they are easy to find. This process becomes even more challenging as new articles are continuously added.
TaxoGenie automates this process using Now Assist. With a single click, the app analyzes all available knowledge articles and catalog requests, generating a structured taxonomy that includes headings, subheadings, and content sections. This allows agents to follow a pre-built structure instead of manually visualizing and organizing data, significantly reducing effort and improving efficiency.
- AI-Powered Taxonomy Generation – Leverages Now Assist to analyze and organize knowledge articles automatically.
- Automated Categorization – Generates structured hierarchies, including headings, subheadings, and relevant sections.
- Time-Saving Automation – Eliminates the need for manual article sorting, reducing effort from hours to minutes.
- User-Guided Refinement – Allows agents to review and refine the generated taxonomy before finalizing.
- Improved Knowledge Accessibility – Ensures that articles are easy to find under the correct knowledge base or category.
First Official Release of TaxoGenie which is an AI-powered solution leveraging Now Assist to automate the taxonomy structuring of knowledge bases and product catalogs.
- Xanadu Release
- NowAssist skills for Creator [sn_now_creator]
- Knowledge management