Juniper’s Mist AI is a SaaS-based platform for full stack network management. Together, ServiceNow and Juniper Networks provide automated network management from inside the ServiceNow platform.
The Juniper Mist Push Connector provides managed service providers and large enterprises the ability to integrate real-time events and alerts from Juniper Mist with ServiceNow platform’s Event Management. This capability provides a standardized approach to transform and persist Juniper Mist events in the Events Management table. The events data in ServiceNow allows customers to create their own incidents based on default or user defined alert rules without interacting with the Mist dashboard.
AIOps and Network Management
The Juniper Mist Push Connector delivers alerts and events to the ServiceNow event Management table. With this, users can leverage ServiceNow and AIOps for consolidation, analysis, and action of these events. Events are then processed through filters that normalize and de-duplicate the incoming event stream to generate alerts, reducing event noise significantly.
MSPs and enterprise users benefit from the following:
- Provide real-time integration of Mist device events/alerts into ServiceNow Event Management via the Push connector
- Provide additional real-time visibility for all Mist-connected network event activity from wired, wireless, SD-WAN and security devices
- Ability to create ServiceNow incidents based on alert rules (must be configured separately)
This release represents a comprehensive redesign of the Mist webhook processing framework, based on customer feedback. The enhancements deliver:
1. Enhanced Event Correlation
- Improved mapping structure: individual Mist Event Types are now consolidated into logical Servicenow Event Types (e.g., related events "SW_PORT_UP" and "SW_PORT_DOWN" are grouped under the single Servicenow Event Type "SW_PORT")
- Event Resolution State and Severity configurations enable Event Management to track event status and perform automatic updates accordingly
2. Advanced Customization
- All the supported Mist Events are now listed in the x_jun_event_manage_mist_events table with comprehensive parameters for webhook payload processing
- Servicenow Administrators can perform in-depth customization of Mist event processing and data extraction
- Implementation of event filtering capabilities at the Servicenow level
3. Optimized Processing
- Improved extraction of webhook payload information for processing and correlation within Servicenow Event Management
- Improved error handling mechanism to manage processing exceptions, ensuring system stability and reliability
- Use the Mist Event Timestamp to set the Date/Time of Time of Event (time_of_event) attribute
4. Support of new Mist Event Types
- Adding support of Mist NAC Events ("nac-events") and Mist Edge Events ("mxedge-events")
Note to Administrators
This version introduces significant architectural changes. Please review the updated documentation before deployment.
- Servicenow Event Management Connectors