Delligo is a ServiceNow-native application that enables enterprises to implement and manage Delegation of Authority (DOA) frameworks with clarity and accountability, addressing the limitations of traditional methods.
DOA defines who is empowered to make decisions, approve expenditures, or act on behalf of an organisation. An effective DOA framework establishes clear scopes, value thresholds, and time bounds, helping ensure that only authorised individuals take action and that accountability remains traceable and auditable.
In many organisations, DOA is still managed through emails, spreadsheets, fragmented systems, or informal conversations. These methods lack a single source of truth, resulting in unclear accountability, duplicated effort, slower handoffs and decision cycles, increased errors, extended audit preparation time, and elevated compliance risk.
With Delligo, DOA becomes structured, visible and easy to govern, improving accountability while lowering operational and compliance overhead.
Why Choose Delligo?
Governance and Compliance
Ensure accountability with full audit trails, expiry controls, and compliance-ready reporting.
Clarity and Empowerment
Give teams confidence to act with clear authority while preventing unauthorised decisions.
Efficiency at Scale
Replace fragmented methods with purpose-built workflows that cut hidden costs and speed up decisions.
Aligned to Your Structure
Configure delegations to match organisational models, authority levels, and governance rules.
Enterprise-Ready
Support complex hierarchies, multiple authority types, and integration with HR, finance, and procurement systems.
Fast Deployment
Deploy quickly with intuitive, no-code configuration and minimal reliance on ServiceNow product teams.
Centralised Delegation of Authority
Manage Delegation of Authority (DOA) in one place, with a single view of who is authorised to act across the organisation.
Clear Authority Definitions
Define and maintain decision-making powers with clear scope, value limits, and timeframes.
End-to-End Lifecycle Control
Support the full lifecycle of delegations, including creation, change, expiry, and withdrawal, with appropriate checks and controls.
Audit and Accountability
Maintain a complete history of delegation activity to support governance, risk, and compliance requirements.
Configurable to Your Organisation
Adapt to different organisational structures and governance models without bespoke development.
Quick to Deploy
Designed for straightforward setup and adoption on the ServiceNow platform, with minimal ongoing maintenance effort.
Integration-Ready
Can be used alongside other enterprise systems to support cross-platform decision and approval processes.
Learn More
Visit www.head-ahead.com/delligo for more details.
-Integration Framework
-Feature Enhancements
No dependencies on other modules.