Explore where Gen AI can have the highest impact for your organisation and quickly identify high-value use cases based on your ServiceNow data using our assessment application.
Our app enables you to make data-driven decision through an automated assessment of YOUR ServiceNow environment. Our brand-new solution identifies the highest value targets and produces a Gen AI ROI for your environment! For FREE!
- You don’t know where to start with Gen AI?
- You hesitate to invest into unknown outcomes?
- You struggle with calculating the ROI of your upcoming Gen AI implementation?
Our cutting-edge application scans your ServiceNow platform and gathers process and configuration data to find the most effective areas for AI implementation.
The use cases included into the assessment analyse the potential value of ticket summarisation, content and code generation, virtual agent chats, AI search etc.
Its support a wide range of ServiceNow products incl. ITSM, ITOM, CSM, HRSD etc. and automatically capturing critical details such as cases, incidents, work order, user interactions, module utilisation, and performance metrics etc.
What’s the catch? There’s no catch! The app is free to use. If you find this app useful and you need additional expert support with implementing Gen AI use cases in and beyond ServiceNow, get in touch with one of our experts today.
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Data gathering, consolidation, analysis for a data-driven business case and ROI calculation of AI usage in the client’s environment
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Overview various AI use cases incl. ServiceNow out of the box capabilities like summarisation and code generation
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Assessment results show the applicability and the value of using Generative AI based on heavily the applications (incident, case management etc.) are used
Release contains the core application and assessment capacities for ServiceNow Gen AI capabilities incl.
Summarization: Generate a summary from the fields in task-based records to quickly understand the case context within IT Service Management, Customer Service Management (CSM) applications, etc.
Content generation: AI-generated content for knowledge base articles, work notes, and incident notes, reducing the effort required by service agents and improving productivity.
Code generation: Empower developers to write scripts quickly with AI-generated code based on text or code prompts and improve time-to-value for applications.
Self-service chatbot: Integration into Virtual Agent makes responses more relevant and contextual, interpreting a customer’s need to provide a humanlike response. Leads to case deflection, faster resolution, and reduction of agent workload.
AI Search with GenAI: Provides personalised, relevant results that increase deflection rates and optimize search results continuously.
No mandatory prerequisites, but it is benefitial to have process data (ITSM, CSM, HRSD, etc.)