Brazil, Australia, Zurich, Yokohama
Standalone Application
Delivers the Intent Discovery feature to NLU Workbench. Intent Discovery identifies user intents from analysing incident/case data. Use this application to help identify which intents to model and build Virtual Agent Conversations to attain maximum deflection.
- Identifies top user intents from incident/case data to help build your first custom NLU model for Virtual Agent
- Assists in prioritizing your roadmap for creating custom VA Topics
- Leverages a prebuilt ITSM Intent Library powered by AI
- Predicts the intent of an incident given a short description
- Suggests meaningful clusters for incidents whose intents could not be predicted
Added Deny ACLs for NLU workbench tables
Not applicable for this application version. For more information, please see
Application Runtime Policy
- Must have Predictive Intelligence and NLU Workbench plugins installed
- The instance must be on Orlando or later release