0
3.3.7
Yokohama, Xanadu, Washington DC, Vancouver
Delivers the Intent Discovery feature to NLU Workbench. Intent Discovery identifies user intents from analysing incident/case data. Use this application to help identify which intents to model and build Virtual Agent Conversations to attain maximum deflection.
- Identifies top user intents from incident/case data to help build your first custom NLU model for Virtual Agent
- Assists in prioritizing your roadmap for creating custom VA Topics
- Leverages a prebuilt ITSM Intent Library powered by AI
- Predicts the intent of an incident given a short description
- Suggests meaningful clusters for incidents whose intents could not be predicted
- New
- Changed
- Fixed
- Removed
- Must have Predictive Intelligence and NLU Workbench plugins installed
- The instance must be on Orlando or later release