The MaaS360 UEM Bridge for ServiceNow bridges Unified Endpoint Management (UEM) and IT Asset Management (ITAM) — bringing real-time device intelligence directly into your ServiceNow environment.
This integration delivers seamless synchronization of IT assets managed in MaaS360 with the ServiceNow Configuration Management Database (CMDB), enabling IT and support teams to operate with unified, accurate, and actionable insights.
With automated asset updates, event-driven incident creation, and end-to-end device lifecycle tracking, organizations can elevate service delivery, reduce manual effort, and improve compliance across endpoints.
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Seamless CMDB Integration: Automatically synchronize device information from MaaS360 into ServiceNow CMDB — keeping your IT asset inventory accurate and always up to date.
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Unified Device Visibility: Gain a 360° view of Android, iOS, Windows, and macOS devices — including ownership, compliance, and health metrics — right inside ServiceNow.
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End-to-End Asset Tracking: Follow each device’s journey from procurement to retirement, ensuring every stage of the lifecycle is captured and auditable.
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User-Linked Insights: Instantly connect users to their assigned devices, enabling faster troubleshooting and contextual support for IT teams.
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Event-Driven Automation: Trigger ServiceNow incidents automatically from MaaS360 events such as compliance breaches, security risks, or device health changes.
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Smarter ITSM Operations: Eliminate manual data entry with automated updates and enriched incident context — improving SLA performance and service efficiency.
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Real-Time Operational Intelligence: Empower IT and operations teams with live device and user insights without switching platforms.
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Enterprise-Grade Security: Ensure secure, policy-compliant data exchange between MaaS360 and ServiceNow with industry-standard encryption
Proactively aligned with the ServiceNow Zurich Family Release, keeping the MaaS360 Connector fully compatible and optimized for the newest platform capabilities.
ServiceNow CMDB and Incident tables must be available in the instance (included by default in ITSM)