0
29.1.2
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 2, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 7, Xanadu Patch 3, Xanadu
Standalone Application
Playbook provides fulfillers with a way to visualize business process workflows in a simple, task-oriented view. This workflow ensures consistent responses to commonly encountered situations. These business process workflows are typically designed with Process Automation Designer.
Note: The following store app is for use with playbooks that have been built using Process Automation Designer. If you are looking for information related to Security Incident Response Playbooks, see the link to Security Incident Response in the supporting links section.
Interact with a business workflow in real-time from within any configurable Workspaces within ServiceNow.
- Agents can use Playbooks to create records, update records, upload attachments, and complete tasks across multiple workflow activities.
- You can having multiple Playbooks per record to enable different user access levels to view or take actions at different levels of information across the enterprise.
- You can preview Playbook Experience in real-time while building business process workflows.
- You can have a highly customized user experience provided by the deep integration between Playbooks and other elements in the application.
New
- The Automation Test Framework (ATF) can now be used to test the Playbook Experience
- Reorganization and New fields have been added to the Playbook Custom Layout Controller:
- Fields in controller and sections are ordered intuitively
- Force Compact Mode field is provided for showing compact mode regardless of screen size
- Only show selected playbook field is provided to show one playbook at time
- Has parent record field is provided for standalone playbook vs record driven playbook support
- Playbook to launch is provided for mapping to specific playbook process definitions.
Changed
- Playbook generation features have new distinct and uplifted experience
- Wizard Layout Stepper enhancements have been added for visual progress, reflow, and actions
Fixed
- Keyboard navigation improvements have been made
This store app is the primary activation point for Playbook Experience that includes all dependent Playbook store apps and system plugins.
Automatically Installs the following Plugins:
- Playbook Experience Core (com.glide.playbook_experience.config)
- Process Automation Designer (com.glide.pad.core)
Automatically Installs the following Application:
- Playbook Experience Components (now_playbook_exp)