AI-assisted, script-based integration for ServiceNow. Two-way sync for incidents, problems, change requests & more with Jira, Azure DevOps, Salesforce, Zendesk, Asana, Freshdesk, Freshservice, and more. Full scripting flexibility with built-in governance and traceability.
Handle any integration scenario – no matter how complex. Exalate's Groovy-based scripting engine gives you complete flexibility to map fields, transform data, and automate workflows exactly as your business requires. No templates. No limitations.
New: Unified Management with SyncRoom
Manage all your Exalate connections from a single console at exalate.app:
- View and configure both sides of any connection in one place
- Test configuration changes safely with TestRun before going live
- Track every script change with built-in version history and rollback
- Full audit trail of configuration changes across your integration network
- Aida AI assists with script generation and error resolution
Two-way sync that keeps both sides in sync:
Real-time bidirectional synchronization keeps your ServiceNow data aligned with connected systems. Full issue history preserved. Initiate sync from either side of the connection.
What you can sync:
Sync any ServiceNow entity available via REST APIs – incidents, problems, change requests, catalog tasks, RITMs, cases, stories, defects, and custom entities. Map fields exactly as your workflow requires.
Governance and traceability built in:
- Script versioning with rollback to previous configurations
- Traceable change history across all connections
- Visibility into sync status and queue across your entire network
- Troubleshooting dashboard to detect, investigate, and resolve issues
Trusted security:
ISO 27001 certified. Single-tenant cloud infrastructure – your data stays isolated. JWT access tokens, TLS 1.2/1.3 encryption, role-based access.
POPULAR USE CASES
- Create an incident in ServiceNow, Exalate automatically updates the issue in Jira
- Sync Github issues with any ServiceNow entities
- Sync Incidents, CMDB, Change Requests, Problems, and Custom Fields Between ServiceNow & other ITSM systems
- Sync SLA Records & maintain State Updates from ServiceNow Incident to entity on the remote side
Book a call with an integration engineer to discuss your ServiceNow integration at exalate.com/book-demo.
Or start a free 30-day trial.
Real-time synchronization across multiple systems. Keep your ServiceNow data aligned with Jira, Azure DevOps, Salesforce, Zendesk, Freshdesk, Freshservice, and more – all in real-time.
Choose the sync direction. Configure one-way or two-way sync depending on your workflow requirements.
Automate with triggers. Set up automatic synchronization using ServiceNow's native query language. Define exactly which records sync and when.
Bulk operations. Sync a large number of entities at once – ideal for initial setup or catching up after changes.
TestRun. Test your sync configuration safely before going live. Preview exactly what will sync without affecting production data.
Script versioning. Track every configuration change with built-in version history. Roll back to previous versions if needed.
AI-assisted troubleshooting. Aida explains sync errors in plain language and suggests fixes based on your specific configuration.
- Sync data from any ServiceNow entity
- Sync 100+ fields
- Sync Scrum Tasks, Defects, and Enhancements
- Sync Entities to an Import Set