Corporate Incident Response (CIR) will help your company to overcome situations that have the potential to evolve into a corporate-wide crisis. CIR will enable your company to pro-actively react to major events by providing a central tool for all information related to the event. Featuring a situation room, response plans, mass notifications, and the NOW platform reporting capabilities, your C-Level management will keep a 360-degree view on the situation and is in the position to make fact-based decisions to contain the crisis.
CIR supports your company:
- Orchestrate teams to react to critical situations
- Execute response plans
- Following up on the status of response plan activities
- Send out notifications (mail, SMS, push notifications)
Situation Room
The online situation rooms and response rooms allow you to act quickly when time is of the essence. Giving you one central point of communication from which, your crisis managers, operators, and stakeholders can evaluate the situation, add affected locations and team members, and escalate to higher management. Pre-defined response plans can be quickly added to a crisis to start the response process and notify the response team required. In addition, automatic notifications can be sent out to the members of your crisis and response teams using a custom notification capability. With both virtual rooms available to be accessed on desktop and via the ServiceNow mobile agent app, you and your employees can act quickly in every crisis situation.
Mobility
Safely handle a crisis from everywhere. Send out notifications. Establish a close feedback channel leveraging through an activity stream.
Workflows
Reduce time-consuming administrative work; assign actions to people onsite, notifications, reminders by role.
Reporting
Keep a complete overview of the crisis-situation. Take advantage of role-based, tailored views based on personal preferences.
Flexibility
Easily adapt response plans, user groups, notifications to your need. Integrate and tailor the solution to be the perfect fit for your corporation.
Notifications
Inform pre-defined groups of users based on your response-plans. Send out information by providing the recipients to keep a feedback channel open.
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