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4.3.1
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow® Agent Client Collector (ACC) can be installed on infrastructure components, such as servers and endpoints. It executes commands on the host machines and sends output data to the ServiceNow instance. The ACC is a single agent for ServiceNow and is the key enabler for the following use cases:
- Visibility and Monitoring
- Hardware and Software Asset Management
- Security Incident Response
- IT Service Management
Managing the Agent Client Collector with a ServiceNow instance is part of the Agent Client Collector Framework application.
The ACC application provides centralized agent management. ACC Framework is the foundation for applications that run on it. It is suitable for on-premises servers, VMs, cloud instances (AWS, Azure, GCP), as well as end-user desktops and laptops.
Supported Operating Systems on x86_64 architecture for this version:
- Linux
- Red Hat Enterprise Linux - RHEL and Oracle Linux - OL 7, 8, 9
- CentOS 7, CentOS Stream 8 and 9
- SLES 12, 15
- Ubuntu 18.04, 20.04, 22.04 LTS and 24.04 LTS
- Debian 9, 10 and 11
- Amazon Linux 2 AMIs
- Microsoft Windows
- Windows Server 2012, 2012r2, 2016, 2019, 2022
- Windows 10 Enterprise Edition
- Windows 11 Professional and Enterprise
- MacOS (x86_64 only)
- 10.15 - Catalina
- 11 - Big Sur
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
Supported Operating Systems on ARM64 architecture for this version:
- MacOS
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
Note: ACC-M and ACC-L are supported only on Server operating systems.
New:
- Agent proxy support [MID-less]
- Allow mass upgrade of agents on Linux and Windows
- OSQuery Upgrade to v5.14.1
- Error framework improvements
Changed:
- Hosts with same AgentID report error logging IP address
- UI actions processed by MID servers are now interactive instead of standard priority
- Delete registration record when the agent is deleted [MID-less]
Fixed:
- Error on Windows Service Startup causing reboot loop
- Windows agent installer flashes command prompt a few times during installation
- Agent creating empty folder in /tmp directory while executing osquery
- Check commands where parameter [-p] values were replaced with REDACTED
- Windows installer fails when the domain user is from a different domain than the installing user
- MID Server
- Configuration Management for Scoped Apps (CMDB)