6
1.0.0
Vancouver
Deloitte Serve is a purpose built solution that extends ServiceNow’s Financial Service Operations (FSO) application. It has over 40 pre-built Institutional and Business Banking lifecycle request types from account opening, account closures, credit card activation, account maintenance, transaction disputes, activation of merchant facilities/terminals, card investigation and bank statements. The solution also provides clients complete transparency of their requests including direct liaison with the Bank’s support teams for updates knowing that their data is secured through our “secured-by-design” architecture.
- Corporate & Institutional and Business Banking specific service portal and service catalog.
- Pre-configured Corporate & Institutional and Business Banking services including Corporate Cards, Merchants & Transaction Accounts.
- Save time and costs with transparent and repeatable processes for Institutional & Business account openings, updates, and closures.
- Manage credit card services faster by streamlining and automating the common account requests.
- Continually improve and measure internal business performance by applying analytics and process optimisation.
- Optional integration to core banking and origination systems.
- Pre-configured service validation, rules and ability to mask PII/sensitive data.
- Provide service transparency to C&IB and Business Banking customers thru published SLA reports.
- Built specifically to enhance and enrich the existing FSO application for C&IB and Business Banking.
Initial Release.
- Customer Service [com.sn_customerservice]
- Financial Services Operations Core [sn_bom]