ServiceNow® Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center.
With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness. And, compensation claims option helps manage safety cases related to workers' compensation.
- General Health and Safety cases
- Return to work cases
- Return to work integration with HR Journeys
- Worker compensation claims cases
- Universal requests for Health and Safety cases
- L1 Automated Agent for general safety inquiry case resolution
Changed
- Converted the application to ServiceNow Fluent.
Fixed
- Resolved an issue where Health and Safety cases submitted through the Employee Center record producers did not appear under My Requests because the “Requested for” field was not set.
Not applicable for this application version. For more information, please see
Application Runtime Policy
- Requires the Health and Safety application and ServiceNow Zurich or later release.
- HR Journeys integration requires HR Journeys from HRSD.