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25.1.3
Yokohama, Xanadu, Washington DC, Vancouver Patch 4
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
Key Features
- Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of opening the modeless.
- Lookup component enhancements include the ability to collapse the card saving real-estate and advanced search.
- Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages
- Improved performance in page and component load times
Changed
- Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of opening the modeless.
- Lookup component enhancements include the ability to collapse the card saving real-estate and advanced search.
- Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages
- Improved performance in page and component load times
Required plugin:
- Customer Service Management (com.sn_customerservice)
Optional plugin:
- Install the latest Now Assist for Customer Service Management (CSM) plugin (sn_csm_gen_ai) to access the Now Assist features.