Brazil, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 1, Zurich Patch 10, Zurich Patch 8, Zurich Patch 7
Generative AI
Agentic capabilities to support efficient resolution of purchase order exceptions.
Define PO Exception mitigation strategy: Now Assist helps buyers resolve purchase order exceptions faster by recommending alternative suppliers and updating the order plan to minimize delivery gaps.
Create PO Exceptions via mail: Automatically convert supplier emails that reference purchase order issues into PO Exception cases.
New:
Automated purchase order confirmation creation from emails: Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into confirmations.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins:
- ServiceNow Otto for Platform (sn_genai_platform)
- ServiceNow Otto for FSC Common (com.snc.sn_fsc_genai)
- Purchase Order Management (sn_poem_core)