0
27.0.10
Yokohama, Xanadu Patch 7, Xanadu Patch 4, Xanadu Patch 1, Xanadu, Washington DC Patch 10, Washington DC Patch 4, Washington DC, Vancouver
ServiceNow® Dispatcher Workspace is a configurable scheduling application that enables dispatchers to efficiently route work to field service technicians and monitor their performance. Dispatcher Workspace brings speed and efficiency to field service scheduling, providing dispatchers and managers with a complete view of tasks, teams, locations and statuses.
- Dispatcher dashboard: The dispatcher dashboard is the homepage in the CSM/FSM Configurable Workspace. The dashboard displays real-time data for the operations and performance of field service agents across their assignments. Dispatchers get instant visibility into the statistics on pending dispatch items and agent location status. In the expanded map, dispatchers can auto-zoom the map to view a particular technician or work order task.
- Automated work assignment: Enables you to quickly schedule work orders based on technician skills, parts, distance, and recommendations.
- Configurable layout: Provides each dispatcher with a personalized display, including custom filters, advanced search, and sort options. Dispatchers can also configure task and agent cards to display relevant information.
- Dynamic scheduling: Enables dispatchers to automatically select an agent and assign work order tasks. Dispatchers can respond quickly to changes with integrated dynamic scheduling and can reschedule jobs automatically based on the configuration of task priorities and double booking.
- Fixed - Dispatcher Workspace Google Maps live agent location update displays wrong last updated time when system has a different time zone
- Fixed - Calendar goes blank when one of the agent is in a different timezone
- Upgrade to the new Places API from Google Maps APIs
- Fixed - Auto refresh on personal event is causing calendar to go blank for UK time zone format
- Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.
- Fixed - Equipment events only displayed on DWS for one equipment if multiple equipment share the same event
- Fixed - Stockrooms in "Source Part" modal from Work Order Task fail to load when viewed in a non-English language
- Fixed - Route Optimization shows incorrect Driving Distance
- Fixed - manager workforce page - Agent location history icon on agent card- we should show icon only in Day or WorkDay view and not in Week view
- Fixed - workforce page - Agent location history -> When day changes map view should reset along with icon on agent card
- Fixed - Initial load for calendar doesn't work
- Fixed - Filter Duplicate groups that prevent duplicate event entries in calendar.
- Fixed - Show route button on agent card is visible on Week view but should not be visible in Week view.
- Territory Selector Filter: improve the performance of the prepareSelectedTerritoriesFromUserPreferenceFilters method as it is taking longer time when selectedIds stored in user preference increases
- Fixed - Crew Member Events not visible. When the resource count is less than 15, Backport DEF0618204
- Fixed - Events show multiple times, when an agent belongs to more than one group(Crew Members)
- Fixed - Task panel task card is not deselected on applying resource filter
- Fixed - Timezone is not getting appended to the scheduled start during auto refresh of task whenever the field gets updated
System requirements:
- Field Service Management
- CSM and FSM Configurable Workspace Foundation