0
1.2.0
Australia, Zurich
Standalone Application
The ServiceNow® Care Team Mobile application is built on the Healthcare Operations Core platform and delivers a native mobile experience that enables hospital care teams—such as nurses, nurse assistants, unit secretaries, and unit managers—to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.
- Report and track IT, Biomed, Facilities, and Environmental Services requests directly from a mobile device.
- Scan asset tags on IT and medical equipment to access asset records, view history, and initiate repair requests.
- Browse location records for the care team, view active and historical requests, and initiate new requests.
- Capture and attach images to requests to help technicians quickly identify and resolve issues.
- Fixed:
- The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer to KB2718122. This article provides additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
- If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
The Care Team Mobile application is dependent on the Healthcare Operations Core application.
Permissions and roles:
Role required to install the application: Administrator (admin)