Brazil Patch 2, Brazil Patch 1, Brazil, Australia Patch 8, Australia Patch 7, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Integration
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Slack messaging app.
- Enables end users to engage with Virtual Agent and live agents from within the Slack messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
Fixed:
Removed the legacy sidebar from the iframe workspace and the related discuss UI action.
Added the granular feedback for positive feedback in the VA Slack integration
Few Defect around citation links, a missing warning message, and a non-functional catalog picker in Slack.
Not applicable for this application version. For more information, please see
Application Runtime Policy
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or va_admin