0
6.0.5
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly within the Slack messaging app.
- Enables end users to engage with Virtual Agent and live agents within the Slack messaging app.
- If Virtual Agent transfers a conversation to a live agent, the agent can respond to Slack messages in the ServiceNow Workspace application.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
STRY59683224: People card support for Slack
STRY61715595: Read only directive for slack
STRY60973056: Support for agentic response with Slack
STRY60999377: Support @mention functionality in Slack group chats.
Fixed defects.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or va_admin