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36.0.8
Yokohama, Xanadu, Washington DC, Vancouver
Employee Center provides a modern self-service experience for employees to easily find information, get help, and request the services they need from anywhere. It is designed to be extensible and comes pre-configured for a multi-department service delivery, across IT, HR, Workplace, Legal, and Procurement.
- Scale from ITSM to HRSD with a multi-departmental portal.
- Enable employee self-service by reporting issues, requesting items, finding information, and completing tasks.
- Drive employee-centric content discovery across the portal with Curated Experiences.
- Track your employee interactions with user analytics.
- Help employees find what they need quickly with an AI-powered search engine.
- Give employees support anytime with a Virtual chatbot and live chat.
The following defects have been fixed for Employee Center as follows:
- Homepage widgets: Homepage widgets now display the execution time for each item individually, whereas it was previously shown as a cumulative total.
- Performance Indicator widget: The Performance Indicator widget is now accessible to users with the sp_admin role.
- Quick Links widget text alignment: After upgrading to EC January 2025, the Quick Links widget failed to display any cards when the widget instance text_alignment option was set to Left. This issue is now resolved.
Required plugins and products:
- Any employee-facing service delivery product such as HR Service Delivery, IT Service Management, Legal Service Delivery, Workplace Service Delivery.
Dependencies:
- Employee Center Core (sn_hr_sp)
- Employee Experience Taxonomy (sn_ect)
- Employee Experience Foundation (sn_ex_emp_fd)