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1.2.18
Yokohama, Xanadu, Washington DC, Vancouver
LogicMonitor’s native, bi-directional, Incident Management Integration with ServiceNow empowers IT teams to identify and respond faster and more efficiently to IT performance issues.
With this integration, LogicMonitor alerts automatically open, make updates based on changes to alert severity, and close incidents in ServiceNow. Acknowledge all LogicMonitor alerts from within the ServiceNow application to eliminate workflow disruptions and streamline IT management, because support teams should be focused on resolving the issue at-hand instead of electronic paperwork.
- Automatic incident creation based on a new alert triggered in LogicMonitor
- Alert acknowledgment automatically updates the incident in the ServiceNow portal
- Automatic incident update with changes to alert severity level in LogicMonitor
- Incidents close automatically when alert clears in LogicMonitor