SMS Notify is a custom application built on the ServiceNow platform that empowers business users with the capability to create adhoc or scheduled SMS notifications through a guided process lifecycle.
SMS Notify simplifies the process to create SMS notifications by providing the capability to select from a pre-defined audience of users or alternatively with the flexibility of building a unique condition set against any table within the platform. Content can easily be constructed using the interface by selecting fields available table fields.
SMS Notify can be utilised to reach employees or customers with the confidence that the message will be delivered, and on time. Notifications can be executed on demand, or proactively by scheduling a date and time in the future.
- Empower business users with the ability to send adhoc or scheduled SMS notifications.
- SMS notifications can be configured to send to a defined audience list or against a specific set of conditions based on any platform table.
- Content can be easily configured with variables from the selected table.
- Provides a guided lifecyle to streamline the process.
- Fixed the issue where undeliverable messages would cause the flow to not be completed.
- Added unsuccessful SMS field count as well as a related list that displays a list of messages where the status was undeliverable.
- Active Twilio Account
- Notify - Twilio Direct Driver Plugin
- Notify Plugin