Brazil, Australia, Zurich, Yokohama
Integration
Provides spoke actions to automate the management of Amazon Connect.
Contact Flow Management
- Create Flow Contact
- Get Contact Flow Details
- Look up Contact Flows
- Update Contact Flow Content
- Update Contact Flow Name
Contact Management
- Resume Contact Recording
- Start Contact Recording
- Start Outbound Voice Contact
- Stop Contact
- Stop Contact Recording
- Suspend Contact Recording
Instance Management
- Create Instance
- Delete Instance
- Get Instance Details
- Look up Hours of Operations
- Look up Instances
- Look up Phone Numbers
- Look up Prompts
- Look up Queues
- Look up Security Profiles
Metric Management
- Get Current Metrics Data
- Get Metrics Data
Routing Profile Management
- Associate Routing Profile Queues
- Create Routing Profile
- Disassociate Routing Profile Queues
- Get Routing Profile Details
- Look up Routing Profile Queues
- Look up Routing Profiles
- Update Routing Profile Concurrency
- Update Routing Profile Default Outbound Queue
- Update Routing Profile Name
- Update Routing Profile Queues
Tag Management
- Add Tags to Resource
- Look up Tags for Resource
- Remove Tag from Resource
User Management
- Create User
- Delete User
- Get User Details
- Get User Hierarchy Group
- Get User Hierarchy Structure
- Look up User Hierarchy Groups
- Look up Users
- Update User Hierarchy
- Update User Identity Information
- Update User Phone Configuration
- Update User Routing Profile
- Update User Security Profiles
Added more output fields for Get User Details action.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins and products:
- See Supporting Links and Docs
Amazon Connect subscription