9
2.0.0
Yokohama, Xanadu, Washington DC, Vancouver
Many organizations are dealing with large volumes of alerts, complaints, and allegations for a variety of issues including bullying, data breaches, harassment, health and safety, and fraud. Investigation and compliance matters are often being managed in spreadsheets or using dated systems, which makes it difficult to manage risk, quality, and efficiency around what can often be high profile and/or sensitive matters.
CaseSolve is a certified ServiceNow application that leverages Deloitte’s deep investigation and technology expertise to provide an end-to-end investigation and compliance case management solution.
CaseSolve improves:
- Insight. CaseSolve’s dashboard and reporting enable management to better understand what types of issues and/or teams are triggering the need for investigation, so that management can identify issues earlier and address problems at the source. The dashboards and reporting can also be used to answer questions from the Board, management and/or regulators.
- Efficiency. CaseSolve provides an efficient way to triage alerts, so that the organization’s limited investigation and compliance capacity is being prioritized and applied to the issues that matter most.
- Risk and quality management. CaseSolve has standardised workflows, so you can be confident that investigation and compliance matters are being completed in a more consistent manner so they are better placed to withstand downstream scrutiny.
CaseSolve can be used as is with minimal configuration or as an accelerator.
CaseSolve offers many features to support investigation and compliance matters including:
- Actions and Outcomes: Efficiently keep track of all actions and the outcomes of these actions.
- Case Notes: Efficiently record calls, meetings and other communications.
- Case Plan: A customized case plan is embedded in the solution to streamline investigation and compliance matters and drive consistency across cases.
- Case Risks: Maintain an ongoing risk register for each case.
- Evidence Log: Track all documents and other items collected on a case and ensure information such as custodian, collection date, status and location of items are recorded. There is also the ability to attach Chain of Evidence forms if needed.
- Interviews: Track all details relating to interviews such as interviewee, interviewers, legal/support people, status, location, date and time.
- Knowledge Portal: Store, manage and share knowledge content such as standard operating procedures, templates and training material.
- Reporting and Dashboards: Reports and visual dashboards use real time data to facilitate management and tracking of investigation and compliance caseloads across teams.
CaseSolve-Release Version 2.0 developed by Deloitte New Zealand
ServiceNow Orlando and above.