4
1.1.0
Washington DC, Vancouver
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly within Zoom Team Chat.
• Enables end users to engage with Virtual Agent and live agents within the Zoom Team Chat.
• If Virtual Agent transfers a conversation to a live agent, the agent can respond to Zoom messages in the ServiceNow Workspace application.
• Update users by sending timely notifications of requests and changes to ServiceNow data.
1.1.0: Added support for uninstallation. This is available Tokyo patch 3 and newer releases. For uninstallation in older releases, refer to the installation and configuration guide.
1.0.0: Initial version
List of all plugins required:
- Glide Virtual Agent [Pro Licensing] / Glide Virtual Agent Lite [Standard Licensing] - com.glide.cs.chatbot or com.glide.cs.chatbot.lite
- Conversational Custom Chat Integration - com.glide.cs.custom.adapter
- Flow Designer Model - com.glide.hub.designer_backend.model
- IHUB Spoke Util Pack - com.snc.ihub_spoke_util_pack
- ServiceNow IntegrationHub Action Step – REST - com.glide.hub.action_step.rest
- ServiceNow IntegrationHub Runtime - com.glide.hub.integration.runtime
- Conversational Integration with Zoom (store plugin) - x_zvmi_va_zoom
Role Required
- ServiceNow 'admin' role OR [ 'virtual_agent_admin' and 'external_app_install_admin' roles ]