Finance Operations Service Delivery provides a set of COE (Finance Center of Expertise) applications to help deliver a digital experience for employees to interact with the services offered by their finance business unit.

The suite includes the following applications:

Finance Operations Request Management: Provide finance operations teams to pre-configure steps for finance operations-related requests. Track day-to-day services they are delivering to the business.
Finance Center of Expertise (FCOE):
- Accounts Receivable
  - Billing
  - Collection
- Accounts Payable
  - Expense inquiry
  - Invoice inquiry
- Payroll
- Deal Desk
  - Contract review
  - Integrate with Legal Services Delivery process
- Procurement
  - Event inquiries
  - HW and SW purchase inquiries
  - Digital Marketing and Other marketing inquiries
  - Cowork, Lease, Office Suppliers and Utilities inquiries

Key capabilities:

A stand-alone scoped application that can integrate with other ServiceNow or non-ServiceNow applications
Streamline daily tasks and activities instead of email alias box queue management
Omnichannel experience (phone, chat, virtual agent, a self-service portal, and email) for their organization
Leverage ServiceNow capabilities and digitize their service offering to the organization
Finance Team workspace to manage requests and tasks, ultimately identifying process efficiency and automation
Ability to run reports and dashboard for team members, managers, and executives
Process Automation with integration with finance systems