Many customers host a benefits enrollment period to allow employees to elect new benefits for the upcoming plan year. This is generally a high-volume period for HR Service Delivery organizations, as many inquiries are received around eligibility, the enrollment process, and timeline. This employee experience pack enables you to initiate targeted campaigns to complete open enrollment, deliver employee tasks to complete, and receive guidance for the open enrollment process.

The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”