Zingtree is the AI-powered decision tree platform that transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert.
- Reduce agent ramp time by up to 85%
- Cut up to 70% of your contact center costs
- Automate up to 50% of your ticket volumes
Zingtree is a combination of three things:
- Intelligent knowledge & scripting - Build scripts and guides so that you activate knowledge and process. Create, review, and update workflows in real time with no code required.
- Automation workflows - Auto-fill ServiceNow fields based on customer answers or agent actions. Initiate actions like SMS, emails, webhooks and escalations based on triggers and responses.
- Native integrations - Embed Zingtree into ServiceNow to dynamically pull/push data between the two from a single screen.
Learn more about Zingtree on our website: https://zingtree.com
Seamless Integration: Access Zingtree directly on Cases in Service Now (for case management) for a smooth and intuitive experience.
- Zingtree configuration on CSM/FSM Workspace (New Experience)
- Ability to view Zingtree on the contextual side panel
- Ability to view Zingtree in CSM/FSM Workspace layout
- Zingtree configuration on Legacy Experience
- Ability to view Zingtree in Customer Service Cases
Pause & Resume Feature: Transfer cases in Service Now from one agent to another, and retain context and tree history.
Bidirectional Data Transfer: Dynamically pull/push data between Case fields and Zingtree so your agents can work out of one place. We support data transfer for standard and custom fields on Case objects.
Version 1.0.0 of our package
Turn every agent into an expert with Zingtree’s agent workflow software. Embed agent workflows inside Service Now to improve call compliance and agent ramp time.
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Slash agent ramp time from weeks to days
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Improve handle time as agents troubleshoot faster
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See ROI cost savings quickly
What’s in the release?
Seamless Integration: Access Zingtree directly on Cases in Service Now (for case management) for a smooth and intuitive experience.
- Zingtree configuration on CSM/FSM Workspace (New Experience)
- Ability to view Zingtree on the contextual side panel
- Ability to view Zingtree in CSM/FSM Workspace layout
- Zingtree configuration on Legacy Experience
- Ability to view Zingtree in Customer Service Cases
Pause & Resume Feature: Transfer cases in Service Now from one agent to another, and retain context and tree history.
Bidirectional Data Transfer: Dynamically pull/push data between Case fields and Zingtree so your agents can work out of one place. We support data transfer for standard and custom fields on Case objects.
CSM (Cases)